Support Services

For help with general information the following links will be of use:  


Advocacy and Mediation Services 

  • POhWER is a free, independent and confidential advocacy service which can help you make a complaint about the NHS


Alcohol Awareness


Benefits Advice/Finance

  • Citizens Advice The Citizens Advice service helps people resolve their legal, money and other problems by providing free information and advice from over 3,000 locations
  • FirstStop Advice Information on paying for care, benefits and allowances, Council and NHS funding, insurance and more
  • Independent Age A charity providing financial aid to enable people to live independently
  • The Pension Service Provides information about pensions and pensioner benefits, for those planning for the future, about to retire or already retired



  • Bereavement Advice Centre  A single contact number to help with the practical issues of what to do when someone dies
  • Bereavement Register Help to stop unwanted direct mail to the deceased
  • Cruse Bereavement Care Promotes the well being of bereaved people and aims to enable anyone bereaved by death to understand their grief and cope with their loss
  • Direct Gov Offers advice around death and bereavement


Care and Care Homes


Equipment /Alarms

  • At dementia Provides user-friendly information about assistive equipment for people with dementia
  • British Red Cross volunteers provide short-term loans of medical equipment, such as wheelchairs, for people with a disability or illness.
  • Disabled Living Foundation The DLF provides free, impartial advice about all types of disability equipment and mobility products for older and disabled people
  • Enable This is the web site of an exciting research project which is aimed at "marrying the new with the familiar" when developing and introducing new technology to people with dementia and their carers
  • Living Made Easy Impartial advice  on daily living equipment for older and disabled people, carers and care professionals

Exercise and Mobility

  • Active 4 Life Exercise on referral scheme for Forest Heath and the surrounding areas in Mildenhall, Brandon and Newmarket
  • Change4Life A fun campaign to help families eat well, move more and live longer
  • East Suffolk Line Walks Following the railway line linking Ipswich and Lowestoft
  • MEND (Mind, Exercise, Nutrition…Do it!) is an organisation dedicated to reducing global childhood overweight and obesity levels.  They offer a free local healthy living programmes to families


Health Information

  • NHS Choices Check your symptoms, locate a doctor, dentist or hospital, find out about conditions, healthy living and much more
  • Net Doctor Facts about diseases, health and medicine
  • Patient UK Leaflets on a wide range of health topics
  • Surgery Door Online health service 


Healthy Eating and Diet

  • British Dietetic Association Food fact sheets on diet, food labelling, weight loss and nutrition
  • Change4Life A fun campaign to help families eat well, move more and live longer
  • Water for Health Encourages all the family to drink adequate amounts of water for health and hydration



  • Arthur Rank House Provides specialist palliative care services for people over 18 who have a life-limiting illness
  • St Elizabeth Hospice Caring for patients with active, progressive and advanced illness, for whom the focus of care is quality of life


Housing and Independent Living

  • Elderly Accommodation Counsel Advice on housing issues
  • FirstStop Advice Helping you to decide wheteher to stay in your own home or find somewhere more suitable 
  • Hanover Care and Repair Helps homeowners and private tenants remain safe, secure, comfortable and independent in their own home
  • Home Heat Helpline Advice on saving energy, home insulation, benefits and grants
  • Housing Care This site will help you explore options and make decisions about meeting your housing, support and care needs in later life
  • Independent Age A charity providing financial aid to enable people to live independently
  • MHA Care Group Providing care homes, housing and support services for older people 
  • Warm Front Grant Provides grants for insulation and heating improvements
  • Waveney Centre for Independent Living A resource for adults and children with disabilities, older people, carers, professionals and anyone concerned with disability


Legal Advice


Medication Advice 

  • Choice and Medication Information about mental health conditions, treatments, medicines and side-effects
  • Patient UK Information on medicines and drugs, including patients' experiences of particular drugs


Pain Relief


Pet Care/Fostering

  • Home For Life is the RSPCA's free service, giving pet owners peace of mind. It means they will do all they can to find a new,
    loving home for your pet if you should die.
  • The Cinnamon Trust The National charity for the elderly and their pets
  • Wood Green Animal Shelters The Fostering Circle is designed to help anyone suffering personal, financial or medical problems, who have a short-term need for help looking after their pet

Self-Care for Long-Term Conditions

  • DAFNE Dose Adjustment for Normal Eating gives advice about diabetes if you are insulin dependent




Social Activities

  • InfoLink A directory of local groups, services and organisations


Stopping Smoking

  • Patient UK Leaflets on smoking and how to stop
  • Quitline Practical guidance on how to stop smoking


Support for ex Armed Forces

  • The Royal Air Force Benevolent Fund Provides assistance to those of the extended Royal Air Force Family who need support as a consequence of poverty, sickness, disability, accident, infirmity or other adversity
  • The Royal Naval Benevolent Fund Helps people in the RNBT Family who are in need
  • SSAFA Forces Help Support for those who serve in the armed forces, or used to serve or the families of both
  • WRVS Working  in partnership with the Army to support single and unaccompanied service personnel in the UK and abroad


  • A2BInfo Gives details of Community Transport schemes in all parts of the county
  • DVLA Medical rules for drivers
  • Explore 50% off bus and train travel in and around Suffolk for the under 20s
  • Harwich Harbour Foot Ferry The only public ferry connecting Essex and Suffolk
  • Traveline East Anglia Providing impartial journey planning thoughout Norfolk, Suffolk and Cambridgeshire
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