Patient Online Services

As a patient you can now book some appointments on-line and order repeat prescriptions. You can also access details held on our clinical system about your medications, allergies and adverse reactions.

NHS England requires us to extend this service to enable patients to view a summary of their medical records.


Before you apply for online access, there are some important things to consider, please read the information below;


If you wish to, you can now use the internet to book appointments, request repeat prescriptions for any medications you take regularly and look at your medical record online.

You can also still use the telephone or call in to the surgery for any of these services as well. It’s your choice.


Being able to see your record online might help you to manage your medical condition(s).


It also means that you can access it from anywhere in the world should you require medical treatment on holiday.


If you decide not to join or wish to withdraw, this is your choice and practice staff will continue to treat you in the same way as before. This decision will not affect the quality of your care.


You will be given login details, so you will need to think of a password which is unique to you.

This will ensure that only you are able to access your record – unless you choose to share your details with a family member or carer.









The practice has the right to remove online access to services for anyone that doesn’t use them responsibly.


It’s Your Choice

Repeat prescriptions online

GP Appointment Online

View Your Medical Records

It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.


If you cannot do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.


If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.




Things to Consider

Forgotten history

There may be something you have forgotten about in your record that you might find upsetting.



Choosing to share your information with someone

It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.




Misunderstood information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.


Abnormal results or bad news

If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.



If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.


Information about someone else

If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.


How to Request Access

If you wish to register, or if you are already registered on Patient Access but wish to have the medical record summary available on your account, then you will need to see one of our receptionists with the following identification:

Two forms of VALID photo identification, for example:

  •          Photograph UK driving licence

  •          Passport

  •          Student card

  •          Disabled badge

  •          NHS Card

If you only have 1 form of photo identification (listed above) then you will also need to bring:

  •          Bank statement

  •          Credit card statement

  •          Building Society statement

  •          Mortgage Statement

  •          P60

  •          P45

If you have no form of photo identification then we will need to see 2 of the above.

We are requesting this ID to protect the security, privacy and confidentiality of your medical record. We will then add the appropriate verification code to your medical record to enable this access. 

If you have any problems logging on to the new system, please contact the surgery who will issue you with new account details.


More information

For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society:

Keeping your online health and social care records safe and secure




Access Online Services
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